To our customers,
Some of you may have recently noticed delays with specific items from us. While distribution to Canada does often take a bit longer, some of these delays have reached a point that we no longer consider reasonable or acceptable. These delays can be beyond our direct control, however we are constantly re-evaluating our supplier options in order to offer the best balance of expediency and cost, and have made the decision to refocus and make some changes to our supply chain. As a result, we do have a small backlog of products that we are working through our current suppliers. We have been able to re-source some of these products through alternate channels, and are already seeing movement on their fulfillment.
We are not sharing this information to pass off responsibility, but rather to be fully transparent regarding our operations. We are hoping with the changes we are making, we will be able to reduce these delays (at least beyond those by the manufacturers).
We would also like to use this opportunity to thank all of you again for your business and your patience in dealing with any delays. With that, we are running a site-wide Customer Appreciation Sale! Starting today, save 25% off ALL IN-STOCK products with the discount code 'THANKYOU17'. We are also offering FREE SHIPPING on all IN-STOCK orders over $100.
Thank you all again, we hope to continue to be your source for toys & collectibles in Canada for years to come!
*sale runs Sept 27-Oct 9, we reserve the right to alter at any time. Not valid on existing orders, or new pre-orders.
