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Re: Action Figure Fraud: Is this a problem at your local stores???
Ask to speak to the manager... I eventually ran into the manager who worked at my Zellers and he actually was glad to be made aware of the situation. I explained to him that swapping in crap for good products that were stolen only means that smart collectors are not ever going to buy the product, which means it lingers FOREVER on the pegs and no new product ever gets put out... thus the store loses money and is forced to put it on clearance. And of course their computer inventory system can't tell the difference between the geuine article and swapped in crap.
Once you make a business case to the manager directly, they tell the customer service dept to ship up. I definitely wouldn't leave it in the hands of just the customer rep folks - in many cases, toys don't rank very high on their security/theft concerns.
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