Quote:
Originally Posted by TriBlurr
Anybody who order an Eel off of AlliExpress. How long did it take to arrive? Mine cleared customs on Jan 22, but hasn't moved since. Canada Post has the tracking number in thier system. But have zero updates on it.
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On a quick non-toy-related note, it's good that Canada Post is the one delivering your item.
When buying stuff from AliExpress, be very concerned if Apple Express Delivery or Metro Supply Chain Group is assigned as the courier in Canada, especially if you live an apartment building or condo. Sadly, even eBay uses these companies from time to time.
Both are notorious for leaving packages in unsecure areas (e.g. they drop it off in a lobby of an apartment building where anyone can steal it) and make no effort whatsoever to knock on your door (if you live in a house), e-mail, text or call you when they arrive for you to get your package (even if you've provided a number). And it doesn't even matter if they deliver to the wrong address.
All they do is dump the package, take a photo of where they left it and e-mail it to you long after they've left.
If your package has been delivered but you're not at home to pick it up, get a trusted neighbor or even condo security to retrieve it for you as soon as possible.
While I was fortunate that my items weren't stolen, other people haven't been as lucky from the reviews of both companies I've read online. Their customer service departments are absolutely useless as well and will try to give you the run-around if you have problems receiving your item.
