I thought I'd share this experience with you all.
I purchased a DC Icons Green Arrow and Black Adam previously.
Green Arrow had a major issue with a looseness in his knee joint, so much so that I couldn't get him to stand on his own without toppling over.
Black Adam had a similar issue, but not as pronounced.
After hearing about DC Collectibles responding to QC issues with their Batman: The Animated Series figures (the breakages) I thought I'd shoot them an email outlining the issue I was having and asking if they had any replacement knee joints they could send. I offered to pay for them too, not expecting a free lunch!
Kevin Kiniry, VP of their Creative Team, responded and said while they didn't have any replacement parts on hand, if I could send a video of the issue I had with Green Arrow and Black Adam for their records.
With Black Adam, I eventually fixed his joint issue with some nail polish to solidify the joint, which worked well, and let Kevin know that he wasn't an issue anymore.
But I shot a quick video of the issue I was having and sent it to Kevin.
That was late January.
Fast forward to today, and when I get home from work, I find this in a delivery package. (see the pic)
Talk about going above and beyond! DC Collectibles friggin' rule.
