Quote:
Originally Posted by philtastic
So here's what I don't get about swaps. Neither GameStop nor TRU accept returns on open boxes. So how are these getting through? Are these in-store swaps? If so, that doesn't have anything to do with returns.
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From the swaps that I've seen at TRU. It's usually two things:
1) The employee doesn't pay attention to the fact that the figure art and windowed figure doesn't match. (One example of this was when I saw someone put in a 2014 Winter Soldier on the new Winter Soldier ML at Markville TRU)
2) The employee doesn't pay attention to tampered parts. I was at the TRU that the guy I linked showed of the swapped Ragnarok and Iron Man. In both cases, the person put tape on the bottom of the card, and resealed the Deluxe ML box (you could see the cut tape on the bottom).
I highly doubt that this is happening in-store because most TRUs now have cameras in every aisle, so it'd have to take an insane level of incompetence from L&D to not be able to prevent the theft. I used to work at Target Canada and our L&D went from detecting theft to immediately running on the store floor to catch the person (or calling mall security if we're in a strip/mall).