Quote:
Originally Posted by StarwarsTF
So last week I had a opportunity to go into outrun as I was in the neighbourhood. I probably spent a good hour in the shop talking with Chris.
I brought up concerns I had with orders and returns, and overall communication. I?ve seen to many small businesses like his get bad raps when customers start talking amongst each other rather than go to the source and issue concerns.
Let?s just say I was blown away by the outstanding passion chris and his team have in this tough retail market. To see first had the roadblocks they are going through right now allowed me to offer some suggestions but overall allow me first hand to understand what they offer and what they want to achieve. I was very lucky to take up chris?s time as others were shopping and even looking for employment.
I was very happy to actually go in and talk to him, rather than just speculating and growing and opinion on his business through low communication. I have to say I was very satisfied on my visit and really wish him and his team all the best. I will continue to support him and I hope to return to the shop again.
Thanks to outrun collectables for the opportunity to voice out concerns and also speak on the difficulties they are experiencing as we?re all human!
A+++++ to this small business!!!
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Really, thank you SO very much for writing this. It honestly speaks to the community as a whole and why I decided to pursue this to begin with.
I haven’t been able speak yet publicly to the difficulties we’ve been having with our previous fulfilment centre and had really hoped things would be moving more quickly on their end to finalize everything so we could address all this.
I was extremely disappointed by the quality and care offered by this company, as were many people who reached out to let us know about their experiences. I had worked extremely hard from day one to make sure packages were prepared with attention and care, treating everything sold as if it was the one thing that person had always been looking for. After seeing a lack of commitment to quality service, along with a host of other issues around our order fulfilment, we made the decision quickly to end our contact with them. Needless to say, we had some very hard (and very expensive) lessons over the past month, but have come out of it more committed than ever to bringing our service levels to the highest quality possible.
I am extremely happy to announce that we are fully moving all fulfilment back in-house, and will continue to improve and add to what we offer as a store in the coming weeks and months. We’ve reinstated the Pile of Loot system, now called Save & Continue, and just today launched The Vintage Collection on Instagram, showcasing some of the retro and vintage pieces we have available in the store. We’ll also be bringing some people on as part of the team for the first time ever to give me a hand with running the store (something my fianc? is specifically very happy about!).
Ultimately the responsibility falls on me to make sure Outrun Collectibles is a reliable source for avid and casual collectors alike. I hope if you’ve gotten the opportunity to interact with me in the past, you would see that I’m truly dedicated to making this my life’s work. I hope that any experience that may have been caused by these services over the past few months is something I can address with you personally and do my best to earn back your continued business.
Please reach out to me directly here in this thread, DM or at
info@outruncollectibles.ca if there’s anything you want to talk about! Thanks again for this really kind response, it’s been a major morale booster.
