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Old 03-19-2020, 11:09 PM   #1
dawingster's Avatar
Join Date: Jun 2009
Location: Canadian flat lands
Posts: 276
EBGames COVID-19 update March 19, 2020

To our valued customers;
EB Games is working diligently during this unprecedented time to provide our customers
and associates with the safest environment possible. Effective immediately, we are
taking action to institute multiple social distancing practices in our stores, such as only
allowing a maximum of 10 customers in our stores at any given time, will no longer be
accepting cash or trades, cancelling all gaming events and midnight launch activities
until further notice, introducing in-store line management practices that creates a
1-meter parameter between customers in checkout lines, and encouraging customers to
leverage our online ecommerce capabilities and direct deliveries to their homes from our
warehouse or stores.
We have been aggressively sourcing additional safety products and sanitary supplies
to implement heightened cleaning practices on all high-touchpoint surfaces within our
stores, as well as more accessible hand sanitization stations.
While we are committed to providing service to our customers through these difficult
times, we continue to support and respect those team members that are in self isolation.
This may result in store closures and we ask our customers for their patience and

To further protect our associates and customers, we will be closing all stores to walk-in
traffic on Friday March 20th, allowing only those customers that have Reserved Animal
Crossing and/or Doom access to pick up their game in store. We will return to modified
shopping hours on Saturday March 21st.

We are all in this together and we are continuing to monitor the COVID-19 pandemic
closely, following the guidelines provided by our Canadian Government and World
Health Organization, while satisfying our gamers demand for the product they want in a
manner that protects both our customers and our associates.
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