GameStop Policy Changes

[Toystoretro]

Originally Posted by Onslaught

Chiming in on this discussion, every store I've made $5 orders with has fulfilled at least one order at some point (as mentioned almost never with anything high value, but occasionally something like a McFarlane, or one of Hasbro's 6" figures), so that's at least 7 locations (including the two now closed ones). No one's ever said anything about such a policy to me.

Speaking to that, I have four stores near me and I can always BOPS $5 Friday items, they?ve never been rejected. So it?s store by store, but for the most part the staff want these items gone, so why would they turn away sales?
Side note: With buying online to pick up, if it?s rejected that is because a staff member rejected it. It?s a manual process.

[canprime]

I should clarify that I have had whole orders cancelled because only one item was not available as well. Not just a single item order. Even with the manager who was awesome it happened.



Something to do with not being able to fulfill the whole order so the entire order was cancelled. Stupid, but I haven't done an online order to pick up in store for $5 Friday in a long time.

[EpicLumpia]

From my experience you have to be vigilant when placing orders through BOPS with Gamestop. I had incidents where I never received a rejection email nor a confirmation email for pick up. The amounts ended up appearing on my credit card statement. I had to call head office to fix it.

[Robimus]

Originally Posted by Toystoretro

Well, the specific policy actually relates to BOPS or
Buy Online, Pickup in Store, and technically managers can enforce whichever policies they wish. They?re not laws, they?re civil policies. You?re silly. They are not, because on customer facing the only policy that matters is ?final sale.?

Trust me when I say, after 30 years in a corporate retail environment, that if a corporation has a hard policy in place it can't be just overruled like it's a guildline under a managers discretion. That defeats the entire purpose of a uniform policy.

Unless the policy wording is "managers discretion", which again to me means there is no hard policy in place even if there claims to be one. Thus why everyone seems to be having different experiences at different stores.

There is a lot of managers discretion out there for sure, from all toy retailers it seems.

Again, I'd be curious to know if there is an actual specific policy for $5 Friday.