Marvel Legends discussion

[Tonestar]

Just so you know, TRU will NOT be accepting returns on any figures from the following lines from now going forward :
Marvel Legends, Transformers, GI Joe, Mcfarlane DC Multiverse, Masters of the Universe, Star Wars Black Series and WWE/AEW just to name a few as they fall under their Action & Collector category and it is in their policy now.
So please keep that in mind when you purchase from there now.

[philtastic]

Originally Posted by Tonestar

Just so you know, TRU will NOT be accepting returns on any figures from the following lines from now going forward :
Marvel Legends, Transformers, GI Joe, Mcfarlane DC Multiverse, Masters of the Universe, Star Wars Black Series and WWE/AEW just to name a few as they fall under their Action & Collector category and it is in their policy now.
So please keep that in mind when you purchase from there now.

First, it is not in their polocy online. And please don't tell them to update it.

https://www.toysrus.ca/en/help?fid=returns

Second, they cannot retroactively alter their return policy for previous purchases. So whatever was purchased before this new "policy" they must still take back.

Third, this hasn't filtered down to all stores yet, so if you have something to return, do it now.

Fourth, fuck Toys R Us.

[MapleMegatron]

Originally Posted by philtastic

First, it is not in their polocy online. And please don't tell them to update it.

https://www.toysrus.ca/en/help?fid=returns

Second, they cannot retroactively alter their return policy for previous purchases. So whatever was purchased before this new "policy" they must still take back.

Third, this hasn't filtered down to all stores yet, so if you have something to return, do it now.

Fourth, fuck Toys R Us.

It's also nonsense, since that doesnt include Power Rangers lightning series which is on the same level as Masterverse, Black Series, marvel legends ect. And it ignores all those collector action figures in the collector action figure area, plus all the ReAction figures. Looks like whereever this info came from they are spewing out whatever comes to mind first with nothing official.

[MorphGrid]

Yikes. Other retailers will likely adopt this too. Amazon and Walmart is running rampant with swaps.

[lifedragon99]

Originally Posted by MorphGrid

Yikes. Other retailers will likely adopt this too. Amazon and Walmart is running rampant with swaps.

I was talking to a manager at GameStop about returns for the new closed boxes, and he mentioned that GameStop is going to start having no returns for them.

[philtastic]

So I think the line in question on the return policy page is this:

"All returns are subject to Store Management discretion."

I'm pretty sure that wasn't there this morning. Regardless, the return policy has to be clear at the time of sale in regards to any "final sale" items.

Either way, TRU is pretty much dead to me, and I hope they follow their US cousins into bankruptcy. Hopefully that way their exclusives will got to GameStop in Canada.

[MorphGrid]

Originally Posted by philtastic

So I think the line in question on the return policy page is this:

"All returns are subject to Store Management discretion."

I'm pretty sure that wasn't there this morning. Regardless, the return policy has to be clear at the time of sale in regards to any "final sale" items.

Either way, TRU is pretty much dead to me, and I hope they follow their US cousins into bankruptcy. Hopefully that way their exclusives will got to GameStop in Canada.

The no-returns effectively kills me ever getting the windowless boxes from here on out. I've already cut down on my purchases, but seeing that I was nervous to open RYV (which thankfully I got my figures), I'd hate to feel that way with every purchase.

I've already seen a lot of side tapes tampered with in Gamestop, Walmart, and TRU too, which would've dissuaded any purchases I would've made. The worst part about all of this is that people saw this coming a MILE away and Hasbro still doubled down on the packaging.

[Mudflap]

Originally Posted by lifedragon99

I was talking to a manager at GameStop about returns for the new closed boxes, and he mentioned that GameStop is going to start having no returns for them.

I wonder if really crappy paint apps or face printing would be considered a defect and subject to return and/or replacement. Before these plastic free boxes we could at least see if there were any visible issues. Now we're buying final sale blind boxes?!? This is all very consumer unfriendly and will make me have to reconsider what I collect.

[Webs]

Originally Posted by Mudflap

I wonder if really crappy paint apps or face printing would be considered a defect and subject to return and/or replacement. Before these plastic free boxes we could at least see if there were any visible issues. Now we're buying final sale blind boxes?!? This is all very consumer unfriendly and will make me have to reconsider what I collect.

I can understand them not wanting to take back figures that are swaps, but if you are able to prove you have the figures pictured on the box but that it came with the wrong accessories, or the paint is fucked up, then they hopefully let you exchange it at least.

[philtastic]

Originally Posted by Webs

I can understand them not wanting to take back figures that are swaps, but if you are able to prove you have the figures pictured on the box but that it came with the wrong accessories, or the paint is fucked up, then they hopefully let you exchange it at least.

Then they'll say paint apps are not a valid reason for returns, which places like NECA already say in their direct sales. But at least NECA has windows, so you can see before opening.

And really, it'll end up like trading cards. But part of the whole point of trading cards is the surprise. Also, it's accepted that you're buying a random pack. Also, cards don't cost $40 a pack (at retail).