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Originally Posted by Zeroflamez
Finally got my DT white head replacement after 3 months of fighting with Hasbro CS. Man these people working there so incompetent and zero communication. Takes me a month to find out my head was delayed after sending email after email and saying screw it I'll do live chat instead. Then during the live chat she tells me my shipping label was "Destroyed" and how it doesn't happen often so tell me it has shipped the day before. So I wait again, it's now 3 weeks later, I get an email saying my order has shipped. So at this point I'm past the point of being annoyed and I'm like whatever as long as I get it. So then Fedex calls me yesterday and says these idiots only put my street name on the label and not my unit number or the building number. So I had to tell them so I could finally get this thing and of course I get one with a small paint chip on the visor. This is my first experience dealing with Hasbro CS but holy crap what a Sh*t show. Is this just my bad luck or are these people just this incompetent all around?
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Yikes. I have very smooth experience with Hasbro and Mattel customer service. While they not always have the items to replace. At least they respond quickly, with little hassle.
